Cancellation Policy

Bookings • A party is officially reserved only after the deposit is paid • Bookings are first come first served • No holds without payment Deposits & Payments • Non refundable deposit required at the time of booking • Remaining balance due 48 hours before the party • No-shows or cancellations inside 48 hours are charged in full • Payment options: e-transfer or credit card through the CU app Arrival & Setup • Doors open 30 minutes before your rental • You are welcome to bring decorations, snacks, drinks • No confetti, glitter, or sparkly madness unless you feel like vacuuming for the next 3 hours Supervision & Safety • Kids must be supervised by an adult at all times • CU staff are there to facilitate, not babysit • Please follow equipment rules — we love enthusiasm but broken equipment kills the vibe Food & Allergies • Outside food allowed (cake included, obviously) • Please be mindful of allergies and keep peanut products out of shared spaces Cleanup • Leave the space the way you found it • We’ll handle the heavy cleaning • You handle food, drinks, garbage, and personal items Add-ons • Extra time may be booked if the schedule allows • Additional instructor-led activities are available on request (extra fee applies) Weather & Emergencies • If CU cancels due to weather or an emergency, your deposit is refunded or credited • If you cancel for weather and roads are open, regular policy applies

Contact Details

• 27 Clyde Ave, Mount Pearl, NL A1N 4R8, Canada

  +17096829985

  info@clubuniversalnl.com